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We do everything we can to inspire and delight customers.
Quang, Store Manager
Topps Tiles achieved record sales of £212m in 2015.
Our Net Promoter Score of 69% ranks us within the top 5 of UK retailers.
Our strategy is "Out specialising the Specialists".
We're a business with a strong family heritage. And although we're adding 10 to 15 new stores per year, we've retained that family feel to this day. For over 50 years we've out-specialised the specialists by selling only the very best quality on-trend products sourced from around the world. That, along with the world-class customer service offer is what makes us a top five retailer in the UK.
A Topps Tiles store wouldn't be a Topps Tiles store without passionate, helpful and knowledgeable people.
We work tirelessly to make sure that our stores are inspiring places to shop; that we're wowing homeowners and tradespeople with amazing choice and friendly, knowledgeable customer service. A customer can walk into a Topps Tiles store anywhere in the UK and know that they're talking to a specialist who takes pride in what they do and genuinely cares about helping them to make their tiling project go smoothly.
Alongside our 330 core retail stores we have also opened 20 Topps Tiles Boutique stores. These stores bring together a tailored range of tiles in a smaller, creative environment. There's a real emphasis on design in these stores. They're conveniently located on the high street too, so design inspiration is closer to home than ever before!
Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service, IT – every function you'd expect from an ambitious, dynamic, multi-million pound retail business.
Everything we do we do for our customers. We're tile specialists, that's why they come to us. So it's our job to do absolutely everything in our power to inspire our customers, to bring their visions to life and make their project happen – whether that's by serving them directly or supporting someone who is.
We're always looking for exciting new ways to do what we do even better. In fact, putting new ideas into action is something we do very well. Colleagues in our head office developed new consultation desks for our stores and our unique online Tile Visualiser, which help our retail staff to better serve our customers.
How do we get our products into our stores and out to our customers? Especially when you consider that we have more than 350 stores across the UK, from Truro in Cornwall, to Inverness in Scotland, Belfast in Northern Ireland, to Llanelli in Wales. It's all down to the distribution heroes working in our two distribution centres in Leicester.
Here we pick the products, dispatch them and deliver them to our stores – and we deliver to every single Topps Tiles store twice a week. That's a lot of deliveries and a lot of logistics.
We're the market leader, yes, but we like a challenge and we've set ourselves some big goals; goals which show the size of our ambition and determination. And, vitally, the belief we have in every single one of our people. So when you join Topps Tiles you know that it's going to be quite a ride! We don't do standing still here – and nor will you.
The first Topps Tiles is opened in Manchester, owned by Ted Derbyshire
Stuart Williams and Barry Bester rapidly expand the Tile Kingdom empire in the South
Tile Kingdom buys and becomes Topps Tiles, meaning 40 stores across the UK
Our new distribution centre opens
Topps Tiles become a PLC
The Topps Tiles estate reaches 70 stores
We launch our first How-To video instructing our customers how to tile in their home
The Topps Tiles estate reaches 100 stores
We launch our own radio station - Topps FM - and our first national TV campaign
We win PLC of the Year award
We win PLC of the Year award - again
The Topps Tiles estate reaches 250 stores
Matthew Williams is appointed our new CEO
Topps Tiles sponsors Leicester City Football Club
We launch our Youth Sponsorship programme
The Topps Tiles transactional website launches
Help For Heroes becomes our chosen charity
We launch our How-To DVD and online tile visualiser
We sponsor the ITV Weather
Topps Tiles open a brand new 50,000 sq ft warehouse to fulfill online orders and expand their product range
Topps Tiles unveil a new concept 'lab' store in Milton Keynes
Topps Tiles celebrates its 50th year anniversary
Successful 'lab' store innovations are rolled out across the estate
18 new stores are opened; the estate reaches 328 stores
Topps Tiles opens its first Boutique stores in London
Topps Tiles announces property expert Phil Spencer as its Brand Ambassador
Topps Tiles announces charity partnership with Macmillan Cancer Support for the next five years